We’re sorry to hear you’re experiencing freezing or crashing issues while playing!
During active events, especially on event locations, the game can put additional load on your PC and internet connection. This is particularly noticeable if you have a high-level account with many objects placed on your island.

Here are some steps you can take to improve your experience:

• Check your RAM: We recommend having at least 8 GB of RAM for smooth gameplay.

• Ensure a stable internet connection: A strong and reliable connection is essential during busy events.

• Reduce the number of objects: Try removing unnecessary decorations and gifts from friends on your locations.

• Adjust your settings: Turn off unnecessary notifications and switch the graphics quality to Low in the game settings.

• Close other tabs and apps: Running multiple programs or browser tabs can affect the game's performance. Please close anything you don't need while playing.

• Try our desktop app: For the best experience, we recommend using our dedicated desktop version. 

Following these tips should help minimize freezing or crashing. Thank you for your understanding and for being a part of our community! If you continue to experience issues, feel free to reach out to our Support Team.