Noticing delays when switching between locations or visiting friends? You’re not alone — and there are good reasons why this might happen. Here’s everything you need to know.
❓ Why This Happens
Loading between locations can take time due to:
🧳 High object count: If your own or your friend’s island is filled with decorations, buildings and gift’s from friends, it takes longer to load all those assets.
🌐 Internet connection: Even with fast internet, the game still needs to fetch and display lots of visual elements.
🧠 Device memory limits: Older or lower-spec computers may struggle to load heavy locations smoothly.
🧭 High-level friends: Visiting players with high-level islands (and lots of content) can take longer to load than visiting newer players.
💻 Minimum System Requirements for Web Players
To ensure smooth transitions and gameplay, we recommend:
💾 At least 8 GB of RAM
⚡ A stable high-speed internet connection
🖥️ Modern browser (Chrome, Firefox, Edge, etc.)
❌ Avoid background-heavy tabs or apps while playing
🛑 Common Reasons for Loading Issues
Too many visual objects on the map (decor, gifts, etc.)
Outdated browser or system
Weak or unstable internet
Low RAM or high CPU usage
Visiting players with large or complex islands
✅ Tips to Solve the Problem
Here’s what you can do to improve loading time between locations:
🧹 Reduce the number of decorative and interactive objects on your own islands
👥 Visit friends with lower-level islands for faster access
🔄 Refresh the game regularly to clear memory leaks
🌐 Use wired or stable Wi-Fi connections
🚫 Avoid multitasking or running heavy apps while playing
🧠 Close unnecessary browser tabs and programs
📩 Still Too Slow?
If switching between islands remains unusually slow even after trying the tips, please scroll down and fill out the support form 📝 below. Include details about your device, browser, and internet — this helps us understand the issue 🔍 and offer targeted help 💡.
Thanks for playing and for your patience! 🙏✨