If you are experiencing a payment issue (missing purchase, double charge, unable to complete payment, account blocked, etc.), please submit a request through our Smart Form.

Providing detailed information helps us investigate your case faster.

✅In the form, make sure to include:

• Your Player ID

• Date and approximate time of purchase

• What you tried to purchase

• Payment platform used (Xsolla, Google Play, Apple, etc.)

• A receipt or payment confirmation (if available)

⚠️ Please note: All payments are processed by Xsolla, Google Play, or Apple App Store. For refund requests or card verification issues, you may also need to contact your payment provider directly.

Thank you for your cooperation. Our team will review your request as soon as possible.💙