Incognito mode (or private browsing mode) is a special browser mode where browsing history, cookies, and part of the cache are not saved.

Support may ask you to launch the game in incognito mode to check whether outdated cache files or browser extensions are interfering with the game’s proper functionality.

If the game works in incognito mode but does not work in normal mode, you should clear your browser cache and check your installed extensions.

Google Chrome

Quick method:

• Windows / Linux:Ctrl + Shift + N
• Mac:Command + Shift + N

Via menu:

1. Open the browser
2. Click the three dots in the top-right corner
3. Select “New Incognito Window”

Opera

Quick method:

• Windows / Linux:Ctrl + Shift + N
• Mac:Command + Shift + N

Via menu:

1. Open Opera
2. Click the menu button (O in the top-left corner)
3. Select “New Private Window”

Mozilla Firefox

Quick method:

• Windows / Linux:Ctrl + Shift + P
• Mac:Command + Shift + P

Via menu:

• Open Firefox
• Click the three lines in the top-right corner
• Select “New Private Window”

Microsoft Edge

Quick method:

• Windows:Ctrl + Shift + N
• Mac:Command + Shift + N

Via menu:

1. Open Edge
2. Click the three dots in the top-right corner
3. Select “New InPrivate Window”

Safari (Mac)

1. Open Safari
2. In the top menu click File
3. Select “New Private Window”
   • or pressShift + Command + N

Why support may ask for incognito mode

If issues occur in the game or it does not load properly, incognito mode helps to check:

• whether browser cache is interfering
• whether extensions (ad blockers, translators, etc.) are causing conflicts
• whether the issue is related to the browser rather than the account or servers

Important

If the game works in incognito mode but not in normal mode:

1. Clear browser cache
2. Disable or check extensions
3. Update the browser to the latest version
4. Restart the browser