If you have contacted our support team but haven’t received a reply, please check the following:
Check your email spam or junk folder – sometimes our messages may be filtered there.
Make sure you entered the correct email address when submitting your request.
Wait for up to 48 hours – our team responds to all inquiries, but during busy periods it may take longer.
Remember that Saturday and Sunday are days off for our support team – requests sent on the weekend will be reviewed starting Monday.
Avoid sending multiple identical requests – this can slow down the response process.
If you still haven’t received a reply after 48 hours, please send your request again and include:
Your game ID or nickname
A detailed description of the issue
Screenshots, if possible
We appreciate your patience and will do our best to assist you as quickly as possible.