All purchases in the game are made through the Xsolla payment system. If you have any questions related to in-game purchases, please contact the Xsolla support team.

You can do this directly in the game. When you open any offer, you can see the chat and write to the team in a way that is convenient for you.

You can also choose the way of contacting them that is the most convenient for you:

   

You can follow this link https://help.xsolla.com/ to get to the official support site.