Here are some steps that should help solve the problem with loading the game:

1. Check the internet connection or try to use any other device;
2. Update your browser to the latest version;
3. Load the game via other browsers (Firefox, Waterfox, Google Chrome);
4. Check if your Windows requires updates;
5. Turn your VPN on/off to see if the situation changes;

Also, there are several reasons why your game loads slower/doesn't load that are related to your web browser's cache:

• when it is one of the first launches of the game on the site (everything is loaded and saved for the first time for the player, it takes time);
• your cache is constantly cleared and now game loads for a long time because all the information from the player's world is saved anew;
• you have a high level, and therefore it is necessary to load a large world, and it also takes time.