Recently, we received a lot of complaints from our players that they have issues with loading game/lags while playing. After gathering details from you, we found out that these are mostly players from Germany who are experiencing such difficulties, especially Deutsche Telekom AG users.
It seems that Deutsche Telekom is blocking or restricting access to our game servers, which is why the game stopped working smoothly.
Unfortunately, we do not have the technical ability to influence this directly, but there are a few ways that may help you bypass the restrictions:
- Try connecting via VPN. We recommend choosing proven VPN services for a secure connection.
- Use browsers with a built-in VPN, such as Opera, which can help bypass possible restrictions from your provider.
- Check your firewall settings. Temporarily disable it to see if it affects your connection to our servers.
We hope these tips will help you resolve the issue, and you can enjoy the game without any interruptions!
If the issue still persists after these steps, please contact our Support.