Our support team is always ready to assist with any inquiries you may have in the game. To ensure that your request is processed as quickly and efficiently as possible, it’s important to follow a few simple rules. This guide will help you compose your request correctly and make communication with our team as effective as possible.

1. Clearly Define the Problem

To help us assist you as quickly as possible, try to describe the issue as clearly and in as much detail as you can. Include:

• What exactly happened (e.g., a reward disappeared, an error in a task, a technical issue);
• When it happened (date and time);
• The device you are using (model and operating system);
• Any additional information that may be useful (screenshots, videos).

The more details you provide, the faster we can offer a solution.

2. Create a Single Ticket with Complete Information

Avoid creating multiple requests about the same issue. This won’t speed up the process; in fact, it might even slow it down. Instead:

• Provide all details in a single ticket.
• Make sure your request includes all the necessary information.

Our team will always respond as quickly as possible. Duplicate tickets may cause confusion and delay the resolution of your issue.

3. Stay on Topic and Structured

Contacting support is a request for help. We are happy to answer your questions or assist with game-related issues, so:

• Stay concise and avoid long digressions or philosophical reflections. Keep the request straightforward.
• Our goal is to provide you with a clear and understandable response based on the game’s rules and algorithms.

4. Maintain a Polite Tone

We understand that situations can be stressful, but our team always remains courteous and respectful to every player. We expect the same treatment in return. Please note:

• Insults or disrespect towards the support team or developers are unacceptable.
• If your message contains violations, we reserve the right to terminate further communication or block access to support.

Remember, our team works to provide you with quality support. Our goal is to help you, and we make every effort to do so quickly and effectively.

5. General Recommendations

• Be patient: each request is processed in the order it is received, and we do everything possible to help everyone.
• Ensure that your message is clear, without unnecessary emotions or arguments.
• Provide answers to clarifying questions from our team—this speeds up the problem-solving process.

Thank you for your understanding and cooperation!

We value every player and appreciate your participation in the game. By following these recommendations, you can make the communication process with our support team more effective and pleasant for both sides. We are always on your side and ready to help!