If you're seeing a white or black screen when launching the game and nothing is loading — don’t worry. This issue can occur for various reasons, and in most cases, it can be resolved with a few simple steps.
💡 Possible Causes
Unstable or weak internet connection
Outdated browser version
Full browser cache
Active or unstable VPN
Low-performance device (not enough RAM or overloaded system)
Too many open tabs or background apps running on the device
🛠 What You Can Try
Please follow these steps:
Check your internet connection. Try switching to another network or device.
Update your browser to the latest version.
Clear your browser cache and enable hardware acceleration (if available).
Try a different browser — for example, Firefox, Waterfox, Chrome, or Opera.
Close unnecessary tabs in your browser.
Exit background apps or programs that might be overloading your device.
Turn your VPN off or on to see if it changes anything.
📩 If the steps above don’t help
Please fill out the smart form below so we can take a closer look and help you more effectively.
Include the following information:
Your game ID
The device you’re using (e.g. desktop or laptop)
Browser name
Amount of RAM on your device
Optionally, attach a screenshot or a short video showing the issue
We’ll get back to you as soon as possible and do our best to help! ❤️