Did you enter the game and see that your progress has been reset to level 1, and your game ID has changed? Don't worry, your old account hasn't been deleted forever! We will help you get your farm back.
Algorithm of actions for recovery:
Don't panic and don't delete the game — this can complicate the process of finding your old account.
Write down your new ID — you can find it in the game settings. It will be needed by support to identify your current session.
Find your old account data — if you have a screenshot of your old ID, it will significantly speed up the process.
Contact Support — write to us directly through the game or via the official smart form. In your message, be sure to include:
- Your new ID (the one you see now at level 1).
- Your old ID (if you remember it or have a screenshot).
What to do if you don't remember your old ID? If the old ID number is lost, provide as many details about your previous account as possible so we can find it in the database:
Email that could be linked to the account.
Your game level.
Approximate date of the last login to the game.
Your game name.
Country you were playing from.
Our specialists will check the information and help you return to your adventures!