Here are some troubleshooting steps that may be helpful if you're encountering slow performance or other issues that could be related to your device rather than the game. Before proceeding with the steps below, please ensure that your game is running the latest available version by visiting the app store and checking for updates.
For Android:
1. Close the game.
2. Restart your Wi-Fi router.
3. Navigate to your device's settings > About your phone > System updates.
4. Clear the cache on your device by going to settings > Apps > Clear Cache.
5. Ensure the stability of your internet connection by using Wi-Fi.
6. Relaunch the game.
For iOS:
1. Force close the app.
2. Restart your Wi-Fi router.
3. Restart your device.
4. Update your device's software.
5. Check your internet connection.
6. Relaunch the app.
Also if you're experiencing performance issues we recommend you set the lower graphic and framerate issues in the game's settings.
Please bear in mind that if your device is unsupported due to compatibility issues, you won't be able to download the game or a new version of the game. In some cases, you may still be able to play the game in an older version if it was already on your device before it was listed as unsupported. However, it's highly likely that you'll encounter performance issues.
If your device is unsupported and you're experiencing performance issues, regrettably, we won't be able to provide assistance. Nevertheless, we constantly strive to optimize the game application to make it compatible with more devices with each new update. However, it's not always feasible for certain specific devices.