Did an error occur during payment, were you charged twice, or did your purchased item fail to appear in the game? Don’t worry, our support team is ready to look into it right away!

To help us track down your transaction and resolve the issue as quickly as possible, please submit a request via our Smart Form.

✅ To ensure a fast resolution, please make sure to include the following details in the form:

• Your Player ID (you can copy it from the game settings).

• The date and approximate time of the transaction.

• The item name — what exactly you were trying to purchase (a coin pack, crystals, or a special promotional offer).

• The payment platform used (Google Play, Apple App Store, Xsolla, etc.).

• A receipt or payment confirmation (if you have a screenshot or a receipt from the store/bank, please be sure to attach it).

⚠️ Important Note: All financial transactions are processed directly by Apple, Google, or Xsolla. If you need a direct refund or are experiencing card verification issues, you might also need to contact your payment provider's support team.

Thank you for your cooperation! Our team is ready to review your details, fix the issue, and get you back to enjoying the game!