Loading and freezing issues.

Here are some troubleshooting steps that may be helpful if you're encountering slow performance or other issues that could be related to you...

How to synchronize your game on different devices?

Do you want to switch between devices and play seamlessly? Here's how you can do it on Grace's Island! On the device, you want to share...

Why is there no sound effects?

If you're experiencing sound issues in the game, consider the following troubleshooting steps:Check the game settings to ensure that music a...

How to reinstall the game?

Reinstallation of the game is one of the important steps of troubleshooting that you might find in other guides.⚠️Warning: Before going furt...

How to quit/close the application?

If you face difficulties with your game, one of the first troubleshooting steps you need to try is to reopen the app.Note that simply closin...

When will my suggestions appear in the game?

We value your feedback greatly. While some suggestions are swiftly integrated, bigger ideas take time. Our commitment to improvement is...

Can I use the emulator?

An emulator is a third-party application that you may use on your PC to run a mobile OS and use mobile apps on the PC.There is an ability to...

Can't connect to Facebook

If you're having issues with connecting to Facebook to save your progress, please, try these steps:1. Make sure your internet connection is ...